Who we are ?

Mud Kitchen Play is part of Harry Was 8 Ltd (read our story about how we began. (we) are committed to protecting and respecting your privacy. The policy below sets out the basis on which any personal data is collected from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we collect and use your personal data and how we will treat it. This policy applies when you visit us online or use your mobile device.

How we collect your information

We collect your personal information when you interact with us or use our services, such as when you use our website to make an order. We also look at how visitors use our website to help us improve and optimise the customer experience. We collect information when you place an order with us and during the order process (including payment and delivery information). We collect information when you contact us directly via email, phone, post or message and when you browse  and use our website. We collect information when you sign up to receive information about our company and its products. We also collect information from third party websites such as advertising platforms or fraud protection providers.    

Information we collect from you

We believe its important to be clear about the sorts of information we collect from you. When you visit the website or make an order through the website, you are asked to provide information about yourself, including your name, contact details, delivery address, order details and payment information such as credit or debit card information. Please note we do not store any credit card details/information. We also collect information about how you use the website and information about you from any messages you may post to the website or when you contact us  or provide us with feedback, including via email, letter or phone.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We may collect technical information about the use of our services through a mobile device, for example carrier location data and performance data such as mobile payment methods , interaction with other retail technologies such as use of NFC tags, QR codes and of use of mobile vouchers. Unless you have elected to remain anonymous through your device and or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device (s) via any mobile application through your mobile browser or otherwise.

How we will use the information you give us

We will only use your personal data when legally permitted. The most common uses of your personal data are to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information products and services that you request from us, notify you about changes to our service. Ensure content from our site is presented in the most effective manner fro you and your computer. Contact you directly or indirectly using a trusted third party acting in our behalf, for the purposes of marketing described below. We will only do so in accordance with applicable law. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation.

Marketing and how we may contact you

 Due to the way we operate our business, it may be necessary to use the information we have about you in our marketing always in yours and our legitimate interest. You have the right to object at any time to this use of your information by letting us know. Where you have given us your consent or have previously purchased from us, we may use your information to contact you about products you have purchased, to tell you about goods and services which we consider may interest you, our offers available from time to time.

In the addition of the right to object mentioned above, you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards. If you wish to unsubscribe to our newsletter contact list, you should either;

Emails us at [email protected] or click on unsubscribe at the bottom of the email .

Please allow up to 7 days for unsubscribe requests to be processed. If you tell us that you don’t want to receive any further marketing information from us, we will not contact you for the purposes of marketing. However we will not necessarily remove your information from our database (s). If it is necessary to retain the information  for other non marketing purposes such as where we need your information for compliance with our legal obligations or for the purposes of fulfilling our contract with you. We will get your express opt-in consent before we share your personal data    

How long we keep your data

We will not keep your data any longer than necessary. Data will only be kept if relevant to your purchase. Then it will be securely erased.  

How do we use cookies ?

We use cookie technology on our website. Cookies are small pieces of information that websites send to a visitors computer and our saved to your device to allow that website to store your interactions and recognise you when you visit. This allows us to provide you with a tailored  experience when using our site. Cookies are either session based (they only last until you close your internet browser) or persistent (they remain on your computer for a specific amount of time until you delete them)

During your visit to our website, you may notice some cookies that are not related to us. These may include Facebook, Youtube, Twitter or Google. This privacy policy does not apply to these features. Your interactions with these features are governed by the privacy policies of those companies. You can opt out of these third- party cookies on our website by changing your cookie preference.

Do we disclose information we collect to outside parties?

We will never share any personal identifiable information with other companies. However we may release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information